Terms And Condition

Refund & Privacy Policy

Effective Date: July 20, 2026

At Prestige Travels AE, we are committed to providing secure, transparent, and reliable travel services while protecting the privacy of our customers. This policy explains how refunds are handled and how we collect, use, and protect your personal information.

Refund Policy

1. Refund Eligibility

Refund requests are subject to the cancellation policies of the respective airlines, hotels, tour operators, transportation providers, visa authorities, and other third-party suppliers.

2. Cancellation Requests

All cancellation requests must be submitted through our official customer support channels. Refunds will only be processed after verification and approval.

3. Non-Refundable Services

The following are generally non-refundable unless otherwise specified:

  • Promotional and discounted bookings

  • Visa application and processing fees

  • Travel insurance

  • Government taxes and charges

  • Supplier-designated non-refundable reservations

4. Refund Method

All approved refunds will be credited only to the original payment method used for the transaction. Refunds cannot be issued to another card, bank account, or third party except where required by law.

5. Refund Processing Time

Approved refunds are typically processed within 7–30 business days, depending on the payment gateway, financial institution, and service provider.

6. Chargebacks

Customers agree to contact Prestige Travels AE before initiating any payment dispute or chargeback. Fraudulent or abusive chargebacks may result in service suspension and legal action where applicable.

7. Fraud Prevention

Prestige Travels AE reserves the right to verify customer identity, payment ownership, and booking information before approving refunds or providing travel services.

8. No-Show Policy

Failure to use a booked service without prior cancellation may result in the booking being treated as a No-Show, making the reservation fully or partially non-refundable.

9. Force Majeure

Prestige Travels AE shall not be responsible for delays or refund obligations resulting from events beyond its reasonable control, including natural disasters, pandemics, government restrictions, political unrest, airline disruptions, or severe weather. Any applicable refund will be subject to the policies of the relevant supplier.

Privacy Policy

1. Information We Collect

We may collect personal information including your name, email address, phone number, passport details, billing information, booking history, travel preferences, IP address, and device information.

2. Payment Security

All online payments are processed through secure PCI DSS-compliant payment providers.

Prestige Travels AE does not store payment card numbers, CVV codes, or other sensitive authentication data.

3. How We Use Your Information

We use your information to:

  • Process bookings and payments

  • Confirm reservations

  • Provide customer support

  • Prevent fraud

  • Verify customer identity

  • Improve our services

  • Comply with legal and regulatory obligations

4. Information Sharing

Customer information is shared only when necessary with airlines, hotels, transportation providers, visa processing partners, payment service providers, and government authorities where legally required.

We never sell or rent personal information.

5. Data Security

We maintain appropriate administrative, technical, and physical safeguards to protect customer information against unauthorized access, disclosure, alteration, or destruction.

6. Cookies

Our website uses cookies and similar technologies to improve website performance, personalize user experience, analyze traffic, and enhance security.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill contractual, legal, accounting, tax, and regulatory requirements.

8. Customer Rights

Customers may request access to, correction of, or deletion of their personal information, subject to applicable laws and regulatory requirements.

9. Policy Updates

Prestige Travels AE reserves the right to amend this policy at any time. Updates will become effective immediately upon publication on this website.

10. Contact

For any questions regarding this Refund & Privacy Policy, please contact Prestige Travels AE through the official contact information published on our website.